Functional Training Programs Across Hierarchies

The Banking, Financial Services, and Insurance (BFSI) training program equips with a comprehensive understanding of the BFSI industry, its core components, and the ever-evolving financial landscape.

Learning Outcome

• Gain a solid understanding of the core functions of banks, financial institutions, and insurance companies within the BFSI sector.
• Explore the impact of technology, regulations, and global trends on the BFSI industry, preparing them for a dynamic future.

This training session will unpack the core functions of HR, equipping learners with the knowledge to navigate everyday workplace situations. Key areas like recruitment, performance management, and employee relations will be explored, empowering learners to interact confidently with the HR department and contribute to a positive work environment.

Learning Outcome

• Learners will gain a foundational understanding of core HR functions and their impact on the employee experience.
• Develop practical skills to navigate common workplace scenarios involving HR, such as performance reviews or requesting leave.

This training equips learners with the knowledge and skills to excel in a fast-paced service desk environment. This session will help learners to efficiently troubleshoot issues, effectively communicate with customers, and become a valuable asset to your organization.

Learning Outcome

• Master service desk fundamentals and gain a comprehensive understanding of service desk operations, ticketing systems, and best practices for resolving customer inquiries.
• Become a customer service champion and develop strong communication and problem-solving skills to build positive relationships with customers and ensure their satisfaction.