E-Learning

THE NEED

• To facilitate a consistent CS delivery and encourage the use of CS skills such as empathy and enthusiasm
• To develop a comprehensive understanding of customers’ problems
• To create the Wow factor on calls

OUR SOLUTION

• Customized digital modules demonstrate the essence of customer communication
• They exemplify customer engagement, rapport building, customer empathy, and customer delight.
• A quiz to assess learner understanding

OUTCOME

• Project delivery is in progress.

THE NEED

• To standardize induction and onboarding training programs at the regional, role, and functional levels
• To address the availability, logistics, and time management issues and include senior leaders
• To make induction and onboarding training programs more engaging and comprehensive

OUR SOLUTION

• Mapped Galderma’s induction and onboarding process and customized and configured the app
• Analyzed induction and onboarding and conceptualized a standardized, engaging, comprehensive e-Induction
• Created the process for smooth online induction and onboarding and deployed the operations team

OUTCOME

• Onboarding of new joinees across the AMEA region, orienting them to Galderma, and providing them induction and onboarding training specific to their region, level, role, and function
• App customised to Galderma’s existing induction and onboarding process and integrated it with other third-party onboarding tools
• Project delivery is in progress.

THE NEED

• To reduce the cost and time of inperson training (students, employees, and individuals)
• To ensure consistent training delivery and standardizatio

OUR SOLUTION

• Experiential learning approach and hands-on systems training
• Digitization using rich multimedia; level 3 & 4 interactivity
• Multilingual solution

OUTCOME

• Development of e-Learning courses in a modular structure covering specific areas of Tally software
• Only and one-of-its-kind specialized course to learn the latest version of TallyPrime
• Remarkably easy to learn and fully practical learning experience of the modules
• Project delivery is in progress.

THE NEED

• To train a large workforce on several processes
• To ensure cost efficiency and scalability
• To ensure comprehensive content delivery and knowledge retention

OUR SOLUTION

• 60 processes to be converted into learning nuggets available anywhere, anytime
• High quality digitization
• Assessment and knowledge checks

OUTCOME

• Project delivery is underway

THE NEED

• To ensure that the employees have holistic knowledge of the risks associated with the lack of compliance
• To promote a DeRisk culture and compliance protocols
• To ensure that the training is cost effective and standardized

OUR SOLUTION

• Breaking down of risks into six broad modules that are developed as micro-learning units
• Risk experts from finance industries were asked to create rich content
• Content digitized using games and interactive cases, stories, and debriefs
• A scalable digital learning module that can be consumed by learners anywhere, anytime

OUTCOME

• Modules of small duration made it possible for the learners across groups, levels, and functions to understand the different kinds of risks and compliances easily.
• Very high level of engagement in the modules due to the use of stories, debriefs, faculty interactions, practitioners' analysis, and games

THE NEED

• To create training on sensitization and application of emotional intelligence
• To ensure anywhere, anytime access and cost effectiveness
• To create engaging content

OUR SOLUTION

• Customized digital module creation in Marathi using police faculty
• Learning app configuration for police training in Marathi
• Online learning adoption strategy creation and end-toend implementation

OUTCOME

• A large number of police personnel were trained in a short time on emotional intelligence.
• The online emotional intelligence course received more than 95% positive ratings on all the course evaluation parameters.
• An astounding average adoption (online module completion) rate of 90%